Frequently Asked Questions

No — and we're proud of it. Kinderflow is independently owned and operated. We're parents who love our kids and love our daycare, but were frustrated by the clunky, overpriced software options out there. So we built something better. No investors pushing us toward growth-at-all-costs, no surprise acquisitions — just a product built to genuinely serve the people running childcare programs.

Yes — every new account gets a full 14-day free trial with access to all features on your chosen plan. No charge until the trial ends.

No. You can sign up, choose a plan, and get started entirely on your own at kinderflow.io/signup. There are no sales calls, demos required, or quotes to request.

Most programs are up and running within 30 minutes. Our onboarding flow walks you through adding your locations, rooms, and staff step by step.

You can add children, guardians, and staff manually through the dashboard. If you need help importing a large existing dataset, reach out to us at support@kinderflow.io and we'll work with you.

Kinderflow offers three flat monthly plans:

• Basic – $49/mo: Up to 25 children, 1 location, attendance & invoicing.
• Growth – $99/mo: 100 children/location, up to 3 locations, guardian portal, staff certifications.
• Pro – $199/mo: Up to 500 children, up to 5 locations, priority support.

No setup fees, ever. Your monthly subscription is the only platform cost. There are standard Stripe payment processing fees (ACH: 0.8%, capped at $5; credit card: 2.9% + $0.30) when guardians pay invoices online — these are passed through at cost.

Yes, you can upgrade or downgrade your plan at any time from your account settings. Changes take effect at the start of your next billing cycle.

At the end of your 14-day trial, your account transitions to your selected paid plan and your payment method on file is charged. You'll receive an email reminder before the trial expires.

Yes. Cancel anytime from your account settings — no penalties or cancellation fees. Your access continues through the end of your current billing period.

Yes. The dashboard and guardian portal are fully responsive and work on any modern smartphone or tablet browser. A dedicated mobile app is on our roadmap.

Yes. Each location has a Kiosk mode accessible at a shareable link. Guardians can sign children in and out using their PIN, select which child, and provide a signature — all without needing a Kinderflow account.

Yes. You can create invoices for guardians, track payment status, and accept online payments via ACH bank transfer or credit card through Stripe. Guardians can view their billing history and set up AutoPay from the guardian portal.

There is no hard limit on staff accounts — you can invite as many staff members as your program needs.

Yes. The Growth plan supports up to 3 locations and the Pro plan supports up to 5. Each location has its own rooms, programs, attendance records, and kiosk.

Yes, on the Growth and Pro plans. You can record certification types and expiry dates for each staff member, and the dashboard will alert you when certifications are expiring within 30 days. Note: Kinderflow records what you enter — it does not verify or authenticate certifications.

You do. All data you enter — child records, guardian information, attendance, invoices — belongs to your organization. Kinderflow stores it solely to provide the service.

Yes. Contact us at hello@kinderflow.io and we'll provide an export of your data in a standard format. Self-serve data export is on our roadmap.

Your data remains accessible through the end of your billing period. After cancellation, we retain your data for a reasonable period before deletion in accordance with our Privacy Policy. You can request immediate deletion by contacting privacy@kinderflow.io.

All data is encrypted in transit (TLS) and at rest. Authentication and data storage are handled by Supabase (built on AWS), and payments are processed by Stripe. We do not store raw payment card data.

Email us at support@kinderflow.io. Pro plan customers receive priority support with faster response times.

Our self-serve onboarding is designed to get you running quickly. If you'd like hands-on help, reach out to support@kinderflow.io and we'll schedule a walkthrough.